HR Process Mapping is the transformation of a key HR processes with the objective of achieving a quantum jump in performance measures such as return on investment, cost reduction, time efficiency gains and quality of service.
HR process mapping informs refinement to HR organizational design and sizing, role clarity, handoffs, reduction of duplication and overall HR transformation enablement.
For the group of stakeholders closest to HR processes, a companion piece to process mapping is operating procedures. Operating procedures define the step-by-step instructions necessary for completing a process. Just like process maps, operating procedures are living documents used to help teach the organization, including HR, the “how,” “when” and “where” for each step of a process. Each piece of the puzzle must be kept current as the operating environment for HR changes over time. Mercer also works with clients to develop operating procedures as part of a broader organizational change for HR.
If you are trying to streamline or document your HR processes, Mercer can help you with prioritization, end-to-end process mapping and documentation for technology and non-technology initiatives.