Your goal is to reach ERP software “utopia”: applications performing just like the demo, workers engaged in the process and ROI maximized. But post-production hurdles can prevent you from reaching your goals. Getting security to work as needed, running reports and managing the unexpected are common headaches.
Your Mercer team ensures your configuration is built optimally for your company’s requirements, structure and employees. To help you navigate your post-launch world, our dedicated consultants offer comprehensive support for:
Consider: 44% of companies receive less than half the expected benefit from their ERP implementation1 Why? Deployment partners often view a project through just one lens instead of considering all of a company’s needs. It’s like trying to build a puzzle with just the edge pieces.
People are at the center of everything we do. You can avoid re-implementations by considering your business, HR and IT goals — during and after launch. Our Workday and ServiceNow experts leverage our full arsenal of tools to help you do just that.
Here’s how we maintain our 92% customer satisfaction rate2:
“[Mercer’s application] management services has been our support desk. … Six months in, I don’t know how we could be where we are right now without [them].”
— Karen Gilmore, Solution Architect, International Mission Board
Benefit from and enhance your new Workday or ServiceNow environment from our tiered solutions. From go-live assistance to ongoing support, Mercer’s team makes sure your ERP solution delivers results you can see and sustain. We offer:
Connect with the expertise you need to be successful after go-live with Workday and ServiceNow. Learn how we help with:
1 “2018 ERP Report,” Panorama Consulting Solutions (2018).
2 Mercer Customer Satisfaction Surveys.
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